Manned guarding protects persons and property. Preventive tasks are also performed.
In addition, we provide specialized services e.g. bodyguard, protection of mass gathering events and reception services.
Are you looking for such benefits?
Sense of security – effective prevention of crime/offence; minimization of the risk of theft, seizure, takeover or destruction.
Support of technical solutions increasing the effectiveness of preventive measures – Active Guard, modern means of communication.
Competent and communicative staff – well-developed Customer Service Standard.
Protection of confidential information – Secret Office together with a Proxy for Confidential Information, and Level 3 Industrial Security Clearance.
Quality Management systems are implemented and monitored.
This makes us different:
Recognizable award, appreciated by institutional clients – Grand Prix 2010, Złoty Laur Kienta 2010 (Consumer's Golden Laurel), Złoty Laur Klienta 2009, Srebrny Laur Klienta 2008, and Złoty Laur Klienta 2007.
Experience – we provide service for some of the largest, reputable facilities and specialized sectors of the economy.
Open approach to innovation: we use modern means for communication and control of service provision; we use the Contact Centre and an integrated SAP system.
Service Quality inspection: agreements establishing parameters of the performance (Standard Level Agreement), Customer Satisfaction Survey, and audits.
Steady improvement of work organization processes: the implemented Customer Service Standard scheme is in operation at all levels of management.
Ethical Rules of Business Practice of IMPEL - Security Business Unit [download a document]
